Mastering new patient exams for stress free dentistry

Course Information

Hear from two presenters who will guide you through effective communication techniques with new patients. How to perform the perfect New Patient Examination Presented by Dr Kalyan Voruganti A new patient examination can be daunting. Finding a simple, effective, repeatable workflow is key. This will help you win the patient over, diagnose what you need to and encourage them to book in so that you can perform the necessary treatment. We will cover the basics of building rapport, taking notes, photos and verbal skills. You will learn to: implement a simple repeatable workflow to get patients to say "yes" build rapport with your patients take the right photos and efficient notes avoid getting stuck when explaining things to patients Deeply connecting with patients to keep your books busy Presented by Dr Becky Chen When conveying dental conditions and treatment options to patients, it is important to ensure that we communicate effectively. Learn why some patients may not uptake treatment from you and strategies to prevent this. You will learn to: know the KPIs you need to maintain a healthy appointment schedule understand what matters to patients in their decision making process discover how to communicate effectively with patients for case acceptance minimise no shows and cancellations Navigating patient journeys: Clear communication and overcoming barriers Presented by Dr Becky Chen Often times, we might dread patients’ rejection or objections. However, it is only when we tackle the obstacles head-on that we can predictably gain consistent case acceptance from our patients. Learn how to onboard the patient with a treatment plan you are proud to deliver. You will learn to: leverage on the nuances of communication utilise tools and conversations to help you get out of sticky situations align patient perspectives with yours remove obstacles to boost treatment acceptance Hit the ground running: What I wished I knew Presented by Dr Kalyan Voruganti Don’t let fear get the best of you, it’s tough being a new graduate. It can be nerve racking managing patients, performing procedures and upskilling - while comparing yourself to your peers on social media. We will cover simple, effective ways to give you the confidence you need, even when things aren’t going to plan. You will learn to: empower your team to work effectively for you deal with difficult patients beat the impostor syndrome embrace time management tips to minimise stress